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The Best Kept Secret in Supply Chain Consulting
What happens when you combine a background in medieval literature with supply chain expertise? A fascinating perspective that challenges how we think about business problems. In this captivating conversation, Bryan Jensen, Chairperson/EVP of St. Onge Company, shares his remarkable journey from English major to supply chain consultant and the valuable lessons learned along the way.
Bryan reveals how his unconventional career path created unique advantages, challenging the notion that technical fields require purely linear thinking. "I think that neither one is superior but perfectly complementary," he explains, describing how merging technical and humanities approaches creates superior solutions for clients.
The discussion explores how St. Onge evolved from a facility design specialist in the late '90s to a comprehensive supply chain consultancy today. Bryan provides fascinating insights into the retail industry's transformation, including why giants like Toys "R" Us and Sears struggled to adapt to changing market conditions. His firsthand experience working at Toys "R" Us during its heyday provides a rare glimpse into retail logistics before the digital revolution.
What truly sets this conversation apart is Bryan's candid perspective on consulting ethics. Having once "loathed consultants" for charging premium rates while delivering minimal value, he built his career on reversing that equation. His commitment to objectivity stands in stark contrast to consultants who recommend solutions tied to their own products: "We can look at all options with equal aplomb, 100% objective, because we have no axe to grind."
Perhaps most powerful is Bryan's reflection on people as the ultimate business asset: "Our product is what's between their ears and what's in their hearts." This philosophy has helped St. Onge maintain remarkably low turnover in an industry known for burnout, sometimes achieving rates as low as 3-5% annually.
Whether you're in supply chain, consulting, or leadership, this conversation offers invaluable wisdom about combining technical expertise with humanity to create lasting business success. Ready to rethink your approach to problem-solving? This episode is your starting point.
Send us a text
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By St. Onge CompanyWhat happens when you combine a background in medieval literature with supply chain expertise? A fascinating perspective that challenges how we think about business problems. In this captivating conversation, Bryan Jensen, Chairperson/EVP of St. Onge Company, shares his remarkable journey from English major to supply chain consultant and the valuable lessons learned along the way.
Bryan reveals how his unconventional career path created unique advantages, challenging the notion that technical fields require purely linear thinking. "I think that neither one is superior but perfectly complementary," he explains, describing how merging technical and humanities approaches creates superior solutions for clients.
The discussion explores how St. Onge evolved from a facility design specialist in the late '90s to a comprehensive supply chain consultancy today. Bryan provides fascinating insights into the retail industry's transformation, including why giants like Toys "R" Us and Sears struggled to adapt to changing market conditions. His firsthand experience working at Toys "R" Us during its heyday provides a rare glimpse into retail logistics before the digital revolution.
What truly sets this conversation apart is Bryan's candid perspective on consulting ethics. Having once "loathed consultants" for charging premium rates while delivering minimal value, he built his career on reversing that equation. His commitment to objectivity stands in stark contrast to consultants who recommend solutions tied to their own products: "We can look at all options with equal aplomb, 100% objective, because we have no axe to grind."
Perhaps most powerful is Bryan's reflection on people as the ultimate business asset: "Our product is what's between their ears and what's in their hearts." This philosophy has helped St. Onge maintain remarkably low turnover in an industry known for burnout, sometimes achieving rates as low as 3-5% annually.
Whether you're in supply chain, consulting, or leadership, this conversation offers invaluable wisdom about combining technical expertise with humanity to create lasting business success. Ready to rethink your approach to problem-solving? This episode is your starting point.
Send us a text