Operational resilience in financial services is no longer justabout recovery—it’s about ensuring seamless customer service can be maintained even in times of crisis. In this episode of Airwalk Reply’s podcast series, host Alex Hammond is joined by industry experts Adam Banks, Andrew Kirkby, and Tom Heyes to explore the challenges and realities of building resilience in today’s fast-changing landscape.

How can financial institutions adapt to increasing regulatoryscrutiny, evolving cyber threats, and complex supply chain dependencies? Our panel delves into:

• The shift from system resilience to service resilience
• The regulatory drive towards zero tolerance for customer impact
• Why traditional backup strategies often fail when truly tested
• The critical role of cross-business coordination in crisisresponse
• Practical steps organisations can take to enhance resiliencetoday

Drawing on real-world experiences, including major industryincidents, this discussion provides valuable insights for financial services leaders navigating the new resilience landscape.

Tune in now to stay ahead of the resilience curve.