Recently Coach J had an experience with Tesla (specifically the service department) that wasn’t exactly what he expected, nor would you expect of an ultra-modern company like Tesla. In this episode, Coach J and the GMan talk about this experience, and about how service departments can make or break a car brand. They also talk about the one big thing Tesla is lacking in their service departments, hint: it’s something we, in the car business, do wrong all the time. Listen in to learn what it is, and why Coach J was even in a Tesla service department to begin with…