Today’s episode explores the evolution of patient service center hubs, with our special guest, Bobbi Buell, Principal at onPoint Oncology LLC. Bobbi recounts the early days of patient assistance programs, which started as simple applications for financial aid, and how she revolutionized the industry over 20 years ago by introducing comprehensive case management.

We also discuss:

• How technology has shaped the industry
• The challenges of integrating with EMRS
• The critical role of AI in streamlining workflows

Tune in to hear Bobby's vision for the future of patient services, including the need for universal applications and better access to assistance programs at the point of sale. Whether you're a healthcare professional, patient advocate, or just curious about the behind-the-scenes workings of patient support, this episode is packed with valuable insights and forward-thinking ideas.

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Keep in touch with our co-hosts, Perry Dimas and Rachele Galant on LinkedIn!