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Michael Wiktorko, Interim Head of Parking Services at the London Borough of Hackney, joins Jade Neville and Matt Darst to break down what it really takes to run a modern, high-performing parking operation.

Hackney handles more than 8,000 appeals and hearings each month—and consistently ranks among the top-performing London councils, with over 76% of cases decided in its favor at tribunal. 

Michael shares how bringing enforcement in-house transformed the organization—from leadership and culture to operations, safety, and long-term planning. The conversation explores how small operational changes, like fixed scheduling and local district assignments, led to major improvements in officer safety, service consistency, and community trust.

They also dig into the role of data and technology in enforcement—from using complaints and appeals as core performance metrics to deploying body-worn cameras and fully digital workflows to improve fairness and accountability.

Looking ahead, Michael outlines what’s next for the industry, including the opportunities—and risks—of AI, the need for better cross-agency data sharing, and how local governments can adopt new technology responsibly within a highly regulated environment.

In this episode:

•  Bringing parking enforcement in-house—and what changed operationally 
•  How local knowledge reduced incidents and improved service 
•  Why complaints and appeals matter more than ticket volume 
•  The real impact of body-worn cameras and digital systems 
•  Where AI fits (and doesn’t) in enforcement decision-making 
•  Building public trust through transparency and data access

Hosted and Produced by Jade Neville and Matt Darst.
Producer: Chris O’Keeffe
Editor: Patrick Emile
Associate Producer: Cyndi Raskin
Executive Producer: Julie Gates

Parking Live is brought to you by Modaxo — passionate about moving the world’s people.

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.