A staffing shortage in hospitality has opened the door for more automation and intelligence to fill in for desperately needed service staff. Rolling into that void is a new generation of service robots who can deliver food, towels, and coffee to hotel guests. Listen to our podcast as the IoT editors talk with Steve Cousins, Founder and CEO of Savioke, a San Jose, California-based company that is creating autonomous robotic technology to help people in the services industry. Steve describes the value robots can have, including two guest-pleasing features: they don’t sneeze on anyone, and they don’t need tips.