Ah, remember the days when you had that person who was “in the know” at the office? That person who seemed to know not just who was sleeping with whom, but also how to get a conference room when no one else could? That type of office knowledge has gone the way of the telex and the rotary phone—the answer is probably “we’re virtual now and there’s an FAQ for that”. It doesn’t change the fact that there’s a vacuum now, where helpful people used to be. It’s well known that nature hates a vacuum—so what’s filling that space?