The most expensive charger you own is the one that doesn't work. In 2026, reliability has replaced location as the most important factor for EV drivers. This week, we dive into the "Broken Charger" crisis and how property owners can solve it through superior Operations and Maintenance (O&M) contracts. We’ll break down the difference between "uptime" and "response time," how to negotiate Service Level Agreements (SLAs) that actually have teeth, and why a proactive monitoring strategy is your property’s best brand protection.