Patients’ healthcare expectations have changed. They now demand instant responses to queries, convenience in booking consultations, access to virtual care and digital self-service options, quick access to digital records, personalized care, and more. If their needs are unmet, they simply change providers.

This has compelled even traditional healthcare providers to quickly pivot to digital in a bid to become more patient-centric. What strategies and digital tools are healthcare leaders using to increase value for patients while not losing their human touch – so essential to healthcare services delivery?

Join us on the next episode of CX Beats to find out! Here, renowned speaker and CX transformation leader Mr. Kowshik Bhattacharya will talk about how healthcare is evolving, challenges in setting up a service excellence framework in hospitals, patient-friendly digital options healthcare providers can use, and more.

The discussion will focus on these specific areas:

• Difference Between Service and Experience in Healthcare
• Shift of Focus From Illness Treatment to Wellness Promotion
• Best Practices to Create a Frictionless Patient Experience
• How Organizations Can Prepare for the Future