keywords

business growth, customer service, landscaping, entrepreneurship, family business, operational efficiency, talent development, snow removal, landscaping industry, customer demand

summary

In this episode of the Business Growth Blueprint podcast, Peter Leckemby interviews Ryan Weston, the head of Weston Landscape and Design. They discuss the origin of the business, its growth driven by customer demand, the importance of exceptional customer service, and the challenges of navigating business growth. Ryan shares insights on talent development, succession planning, and the strategies that have helped Weston Landscape thrive in a competitive industry.

takeaways

• Starting small can lead to significant growth.
• Listening to customer needs can drive business expansion.
• Exceptional customer service is key to building trust.
• Investing in employee development fosters loyalty.
• Navigating seasonal challenges requires creativity and adaptability.
• Acquiring businesses can accelerate growth and stability.
• Maintaining a strong company culture is essential during expansion.
• Utilizing technology can streamline operations and improve efficiency.
• Building a succession plan ensures long-term sustainability.
• Taking calculated risks can lead to new opportunities.

Sound Bites

• "We started small, just 20 bucks a week."
• "We can do anything and everything under the landscape umbrella."
• "Our clients like the idea of calling one company."

Links:

Website: https://westonlandscape.net/
Facebook: https://www.facebook.com/westonlandscape
BBB: Weston Landscape & Design, Inc.