  In this episode, Amit Khanna, senior vice president and general manager of  Salesforce’s Health & Life Sciences division, and host Dr. Bob Kaiser delve into the fascinating transformation happening within the healthcare industry, driven by the integration of Customer Relationship Management (CRM) systems. The episode explores how CRM technology, originally designed for business-client interactions, is being leveraged to "consumerize" the healthcare system, ultimately benefiting both patients and healthcare providers.

The Business of Healthcare, Episode 112: Consumerizing Healthcare — The CRM Revolution

The Business of Healthcare Podcast is presented by the Center for Healthcare Leadership and Management at the Naveen Jindal School of Management. It brings together business leaders and other forward thinkers to discuss how best to meet the challenges of a rapidly changing, increasingly complex healthcare industry. The center is based at The University of Texas at Dallas.

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 In this episode, host Dr. Bob Kaiser welcomes Aaron Bujnowski, FACHE, president of the North Texas Chapter of the American College of Healthcare Executives (ACHE). They take a deep dive into the workings of ACHE, a 48,000-member organization dedicated to advancing leaders and the field of healthcare leadership excellence.  Kaiser is director of the MS/MBA in Healthcare Leadership and Management for Professionals at UT Dallas’ Naveen Jindal School of Management.

The Business of Healthcare Podcast, Episode 117: A Look into The American College of Healthcare Executives (ACHE)

 In this episode, host Dr. Bob Kaiser welcomes Mohamad Elwazer, founder and CEO of linedanceAI, to discuss artificial intelligence and how it can best be implemented in healthcare.

The Business of Healthcare Podcast, Episode 116: Artificial intelligence in Healthcare

 Nurse entrepreneur and change leader Rebecca Love joins host Dr. Bob Kaiser to discuss the challenges faced in the nursing profession and how to use innovation strategies to transform it. They also discuss the role of the Commission for Nurse Reimbursement, an organization Love started that works to address staffing shortages in the profession and change how Medicare reimburses health care systems to better reflect the work that nurses do. Kaiser is director of the MS/MBA in Healthcare Leadership and Management for Professionals at UT Dallas’ Naveen Jindal School of Management.

The Business of Healthcare, Episode 115: Transforming the Nursing Profession

 Benjamin Fee, a health law attorney with Hall, Render, Killian, Heath & Lyman, P.C., joins host Dr. Bob Kaiser for a discussion about hospital pricing transparency. Kaiser is director of the MS/MBA in Healthcare Leadership and Management for Professionals at UT Dallas’ Naveen Jindal School of Management. Links discussed in this episode:   https://apl.utdallas.edu/2021/09/30/the-ongoing-saga-of-hospital-price-transparency/ https://turquoise.health/ 

The Business of Healthcare Podcast, Episode 114: Benjamin Fee on Hospital Pricing Transparency

   Eric Bricker M.D., who appeared on   episode 49 of The Business of healthcare Podcast, returns to discuss with host Dr. Bob Kaiser various topics, including realigning healthcare incentives, integrated health plans, the concept of a klugeocracy — an assortment of ill-suited patches and quick fixes — whether healthcare is a business, and the creation of pockets of excellence in the industry. Bricker is the chief medical officer of AHealthcareZ.com, which offers 400+ educational videos related to healthcare finance. Kaiser is director of the MS/MBA in Healthcare Leadership and Management for Professionals   at UT Dallas’ Naveen Jindal School of Management.

The Business of Healthcare, Episode 112: Consumerizing Healthcare — The CRM Revolution

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