Recorded live from NRF Retail’s Big Show in New York and produced in partnership with Kyndryl, this final episode of our three specials from the conference brings together retail, technology and payments leaders to explore how the industry is being reshaped — from AI foundations to human connection.

Featuring insights from:

1/ Rachel Calhoun, Global VP - Retail, Consumer & Airlines, Kyndryl

2/ Mike Wier, VP, CVS Store Brands, CVS Health

3/ Nadine Graham, SVP, GM Ecommerce, Sephora

4/ John Khoury, CTO, Strandbags

5/ Shannon DeVito, Senior Director, Books, Barnes & Noble Inc.

6/ Dan Coates, Director, Product Management, ACI Worldwide

The discussion covers how retailers can balance innovation and authenticity as they prepare for the next decade of intelligent commerce.

Recorded live from NRF Retail’s Big Show in New York and produced in partnership with Kyndryl, we bring together senior retail and technology leaders to explore what it really takes to operationalise AI in retail. Featuring insights from:

1/ Rachel Calhoun, Global VP - Retail, Consumer & Airlines, Kyndryl

2/ Glenn Allison, VP, Enterprise AI Platforms and AI Solution Engineering, Tractor Supply Company

3/ Rachel Dalton, Head of Retailer Insights, Americas, Kantar

4/ Matthew Jacoby, Executive Director, Enterprise Strategic Analytics and Data Science, RaceTrac

5/ Amy Carr, CMO, Thirdlove

6/ Jason Johnson, Chief Information Officer, Sweetwater Sound

The discussion covers scaling AI across operations, empowering frontline teams, redefining loyalty, and preparing for agentic commerce.

This episode provides a practical look at how retail leaders are turning AI hype into measurable business value — today and into 2026.

Recorded live from NRF Retail’s Big Show in New York and produced in partnership with Kyndryl, we bring together senior retail and technology leaders to explore how AI is reshaping the modern retail enterprise. Featuring insights from:

1/ Rachel Calhoun, Global VP - Retail, Consumer & Airlines, Kyndryl

2/ Jayson Tipp, Chief Development Officer, Playa Bowls

3/ Ashley Kechter, Global President, Vuori

4/ Matt Ezyk, Head of Ecommerce Technology, Hanna Andersson

5/ Julie Bornstein, Founder and CEO, Daydream

6/ Naresh Krisnamurthy, Senior Manager, Business Transformation, KAO UK

The discussion spans agentic AI, legacy system transformation, omnichannel growth, AI-ready infrastructure, peak trading execution and the realities of scaling retail technology.

This episode provides a practical, executive-level look at how retailers are moving beyond pilots to deliver real business outcomes with AI.

Recorded live from NRF Retail’s Big Show in New York and produced in partnership with Kyndryl, we bring together senior retail and technology leaders to explore how AI is reshaping the modern retail enterprise. Featuring insights from:

1/ Rachel Calhoun, Global VP - Retail, Consumer & Airlines, Kyndryl

2/ Jayson Tipp, Chief Development Officer, Playa Bowls

3/ Ashley Kechter, Global President, Vuori

4/ Matt Ezyk, Head of Ecommerce Technology, Hanna Andersson

5/ Julie Bornstein, Founder and CEO, Daydream

6/ Naresh Krisnamurthy, Senior Manager, Business Transformation, KAO UK

The discussion spans agentic AI, legacy system transformation, omnichannel growth, AI-ready infrastructure, peak trading execution and the realities of scaling retail technology.

This episode provides a practical, executive-level look at how retailers are moving beyond pilots to deliver real business outcomes with AI.

The first in a new mini-series producing in partnership with World Bank Group.

In this follow-up to our previous episode on driving intelligent outcomes, Lisandro Martin sits down with Professor Dennis Campbell of Harvard Business School for a deep and thought-provoking conversation. Together, they explore why focusing on outcomes—not just processes—can inspire organizations to think bigger, collaborate more effectively, and embrace entrepreneurial approaches.

The discussion uncovers how AI is revolutionising results measurement, redefining outputs and outcomes, and enabling faster, more adaptive decision-making. From the concept of “perpetual beta” to breaking down bureaucratic complexity into bite-sized solutions, this episode offers practical insights for leaders navigating a rapidly changing world.

The last of our three episodes recorded live at the 10th anniversary of Fintech Connect in London.

Graham Barrett was joined by:

1/ Neal Lathia, Co-Founder and CTO, Gradient Labs

2/ Chloe Coleman, CEO, VouchSafe

3/ Luis Clark, Go to Market Manager, Monday.com

4/ Luke Wingfield Digby, Co-Founder, Orbital

5/ Jayadeep Nair, Founder, Inqyre.AI

The conversations cover the rise of compliant AI agents in financial services, the realities of building digital identity solutions, the transformation of internal workflows, the emergence of stablecoins and digital money, and the operational applications of AI in compliance and risk. A dynamic look at the technologies and regulatory shifts defining fintech’s future.

DISCLAMER: The views and information shared here in Luke Wingfield Digby's interview are for general informational purposes only and do not constitute financial, investment, legal, or other professional advice. Authors do not guarantee the accuracy or completeness of the content. Products and services mentioned may not be available in all jurisdictions and are subject to applicable regulations. Listeners should conduct their own due diligence and consult with a qualified advisor before making any financial decisions.

The second of three episodes recorded live at the 10th anniversary of Fintech Connect in London.

Graham Barrett was joined by:

1/ Lisa Cameron, Former MP And Chair of UKUS Crypto Alliance

2/ Brandon Wong, Associate, Burges Salmon

3/ Adam Betteridge, Fintech and Open Banking Lead, TSB Bank

4/ Igor Tomych, CEO, DashDevs

5/ Calypso Harland, CEO and Founder, Fintech Fringe

Together, our guests explore the major forces reshaping financial services: global crypto regulatory alignment, the rise of stablecoin use cases, a shifting UK regulatory landscape, open banking’s evolution into open data, bank–fintech collaboration, and the acceleration of customer-centric innovation. A comprehensive look at where fintech stands today — and where the next decade will take it.

The first of three episodes recorded live at the 10th anniversary of Fintech Connect in London.

Graham Barrett was joined by:

1/ Hana Rolles, Chief Commercial Officer, Bank of London

2/ Dane Whittleston, Head of Division, Bank of England

3/ Jonny Morris, International Trade Executive – Fintech & Cyber, London & Partners

4/ Monika Rohr-Lukasik, Head of Advisory & International Growth, Axendi

5/ Prof.Dr. Ahmed Ebada, Professor of informatics and AI, Senior Product Manager, BMW Group

Our guests reflect on the major shifts that have shaped fintech over the past decade — and what’s coming next. From the rise of stablecoins and virtual assets, to embedded banking, RegTech innovation, AI-powered customer experiences and real-time fraud prevention, our guests share expert insights on the technologies, regulations and global forces shaping the future of financial services.

A special episode in partnership with The World Bank, an organisation that aims to reduce poverty and promote sustainable development with knowledge, financing, and expertise.

In this episode, Host Debbie West is joined by Sir Michael Barber and Lisandro Martin, where they discuss big topics to explore how we can drive intelligent outcomes in an age of AI.

The first of a new series to the c-suite podcast, where we speak to the individuals behind some of the biggest events and conferences in the world, whether that's in retail, payments, technology or fintech.

Graham Barrett is joined by Pat Patel, co-CEO of Global Finance and Technology Network Forums, organisers of the Singapore Fintech Festival, to chat about the highlights from 2025's event and the challenges of putting on such a large show, the mood of the fintech industry today, and plans for 2026's festival.