The Beer Garden

The Call Is Coming From Outside the Office: A Guide to Outsourced CSRs


Listen Later

This week, we’re talking about one of the biggest game-changers for growing businesses: outsourcing your customer service. If you’ve ever wondered how to get yourself out of the phone-and-email whirlwind without sacrificing customer satisfaction, this episode is for you.

Whether you’re curious about virtual reps, tired of being the complaint department, or ready to reclaim your day — we break down the pros, cons, and must-knows of two popular outsourcing models. Plus, you’ll hear how Brandon and Jason have personally structured, trained, and scaled their customer service teams (with a few war stories along the way).

 

🧩 What We Covered:

  • Overview of The Two Main Outsourcing Models
  • Call Center Model
  • Dedicated Outsourced Representatives
  • Training & Onboarding
  • Role & Responsibilities
  • Cost Comparisons
  • Where to Find Representatives
  •  

    🍻 Featured Beers:

    •Michelob Ultra

    •Knotted Root Brewing: Moist Green Organic

    https://www.knottedrootbrewing.com/contact

     

    📚 Resources Mentioned:

    Loom – For screen-recorded training

    Trainual – For building onboarding systems

    OnlineJobs.ph – Trusted Freelance Classified

    Go2 - Outsourced CSR Agency

    Market Hill - Executive Assistant Agency

     

    📩 Got questions or want help implementing? Hit us up: 

    Facebook Group: The Beer Garden: Landscape Leaders Roudtable

    Facebook Page: IssueID

    Youtube: The Beer Garden

    Instagram: IssueID

    Website: IssueID.io

    ...more
    View all episodesView all episodes
    Download on the App Store

    The Beer GardenBy IssueID