In this episode, David continues with the accountability section of his CALM leadership series. This time, he covers how engaging with every member of your team makes each of them genuinely accountable. As well as encouraging them to develop the skills that they need to succeed in life, which in turn strengthens your company.

David shares how to use personal development reviews to do this. Providing you with a 5-part framework to help you to get the most out of this important accountability tool.

KEY TAKEAWAYS

• You create trust through connections, through honest conversations.
• There is a strong connection between employee engagement and high customer satisfaction.
• Appraisals are a two way process. Use them to identify skill or tool gaps that you can fill together to help the team member to do their job well.
• Ask clarification questions to make sure that people understand what you expect of them.
• Ask them to rate your leadership out of ten.
• Check each individual’s understanding of company values.
• Talk about the person’s career aspirations and help them to develop the skills they need to succeed.
• Prepare well and give the person you are appraising at least a week’s notice so that they are also prepared for the personal development review.
• Write down what was agreed.
• Schedule monthly progress sessions.

BEST MOMENTS
‘Accountability creates and takes trust,’

‘A contract … is a two-way thing; you give something to get something back.’

‘Great leaders always want to improve.’

‘You want to know where your people want to get to in their life.’

ABOUT THE SHOW
People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.

ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.

ARTWORK CREDIT
Penny Roberts - https://www.instagram.com/penpennypencils 

CONTACT METHODS
LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat/
Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose
Instagram - https://www.instagram.com/davidcroberts_/
Clubhouse - https://www.clubhouse.com/@davidcroberts?utm_medium=ch_profile&utm_campaign=MBv1ubya1-oOBXc_uQKFHw-46334