In this episode, which is part 10 of David´s CALM leadership series, he looks at the role accountability plays in being an effective leader and creating other great leaders. David explains how to get every member of your team to take on personal responsibility for doing a good job and for improving the way the business works. 

Ways to communicate more effectively and make each employee more accountable and therefore effective. Including, creating, and using an accountabilities chart.

KEY TAKEAWAYS

• Accountability means showing up and doing what you say you are going to do.
• If you want your people to be accountable, you have to make sure that they know what they are supposed to be doing. If you do not clearly communicate this to them and check their understanding they will fail.
• In the UK companies are losing £28Bn per year because of poor service which arises when people do not do what they are supposed to do.
• Empowering people at all levels to spot issues and solve them, and making them accountable for this, will save you money and improve retention.
• Identify what each person (role) is responsible for achieving and communicate that clearly.
• If when you have identified the roles, you discover that you do not have enough people to fulfil the responsibilities allocated to each role, recruit to bridge that gap.

BEST MOMENTS

‘If you say you're going to do something, make sure that you do it,’

‘A chart of accountabilities can be produced to give a clear allocation of accountability to roles in your business.’

ABOUT THE SHOW

People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.

ABOUT THE HOST

David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.

ARTWORK CREDIT

Penny Roberts - https://www.instagram.com/penpennypencils_/

CONTACT METHODS

LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat/

Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose

Instagram - https://www.instagram.com/davidcroberts_/

Clubhouse - https://www.clubhouse.com/@davidcroberts?utm_medium=ch_profile&utm_campaign=MBv1ubya1-oOBXc_uQKFHw-46334