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The Cancellation Chasm: How to Master the Pre-Arrival Experience
Booked, But Not Hooked — Yet.
In this episode, we explore the often overlooked stretch between booking and check-in and how to turn that quiet emotional gap into one of your strongest tools for building guest loyalty.
In this episode, we explore the often overlooked stretch between booking and check-in and how to turn that quiet emotional gap into one of your strongest tools for building guest loyalty.
Most hotels go silent after a guest books. But for the guest, that’s when doubts begin.
We unpack The Cancellation Chasm—and how to close it using psychology, empathy, and a little finesse.
Because before the welcome mat comes the welcome message.
Hosted on Acast. See acast.com/privacy for more information.
View all episodes
Booked, But Not Hooked — Yet.
In this episode, we explore the often overlooked stretch between booking and check-in and how to turn that quiet emotional gap into one of your strongest tools for building guest loyalty.
In this episode, we explore the often overlooked stretch between booking and check-in and how to turn that quiet emotional gap into one of your strongest tools for building guest loyalty.
Most hotels go silent after a guest books. But for the guest, that’s when doubts begin.
We unpack The Cancellation Chasm—and how to close it using psychology, empathy, and a little finesse.
Because before the welcome mat comes the welcome message.
Hosted on Acast. See acast.com/privacy for more information.