Everyone is talking about customer service automation, but very few companies are doing it well. Sheryl Walton breaks down a highly effective path for successful automation, and makes it easy to understand the key steps.  Sheryl is a well-known veteran in the automation space and has been designing successful programs for years.

Everyone is talking about customer service automation, but very few companies are doing it well. Sheryl Walton breaks down a highly effective path for successful automation, and makes it easy to understand the key steps. Sheryl is a well-known veteran in the automation space and has been designing successful programs for years.

The Challenge of Effective Automation: Sheryl Walton of Autodesk

This resource is sure to equip and entertain you on your Customer Experience journey. By focusing on one critical or perspective related to CX in each episode, you will have the opportunity to learn from incredibly talented experience designers across many different industries and regions. Join us as we find new ways to be there, be aware, and be essential for our customers!

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The Challenge of Effective Automation: Sheryl Walton of Autodesk

The Challenge of Effective Automation: Sheryl Walton of Autodesk