Truck Dispatchers work in a very challenging but highly rewarding environment. At times, dispatches change and can go in a different direction than originally planned. This is why it is important to maintain a level of flexibility and adaptability within the role. A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from drivers, operators, and vendors. They must make decisions confidently and have the knowledge to support them.

There are also times when a dispatcher finds the need to go above and beyond their duty. Dispatchers deal with human beings with real emotions - and it is important that they connect on a personal level, especially with drivers who are the ones that go through many challenges both on the road and in real life. FreightWorks’ 2nd Shift Dispatcher Bill Creason knows it’s important as a dispatcher to know when to talk business and when to offer an open line for their personal concerns.

Bill Creason paints a vivid picture of the challenging but rewarding work of dispatchers - join the conversation in the comments section after watching this episode of Life By The Mile, delivered by FreightWorks.