Join Jason Lohoff, founder and CEO of Master Rooter LLC, as he shares his journey with hosts Justin Neagle and Will Foret on Building Scale. Jason delves into transforming his plumbing business into a scalable model, focusing on reinvestment and customer satisfaction. This episode is packed with insights on growing a business without losing sight of quality service and client relationships.

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(0:00) Introduction to Building Scale and Guest Jason Lohoff

(1:07) Sponsor: Master Rooters LLC

(3:35) Discussion on People, Process, and Technology for Business Scaling

(8:21) Transition from Lifestyle Business to Scalable Business

(12:36) Challenges and Mindset Shift in Business Scaling

(17:02) Importance of Standardizing Processes in Scaling Businesses

(20:14) The Marshmallow Test: Delayed Gratification in Business

(24:21) Understanding Business Profitability and Reinvestment

(30:02) Deep Dive into Master Rooters' Two Lines of Business

(43:20) Delivering Consistent Service through Structured Processes

(50:15) Marketing Strategies for Growth and Customer Retention

(57:07) Closing Remarks and Outro