Marquell Hunter is the Change Enablement Manager at Stanley Black & Decker, Inc. She sees how deskless workers aren’t represented largely enough in an organization when it comes to the planning phase and wants to make sure their voice is heard. She joins host Justin Lake to talk about some of the issues facing frontline workers and how they can be overcome.  

Takeaways 

• The biggest issue facing frontline workers is representation in the organization. They don’t always get a seat at the table during the planning phase. 

Quote of the show

6:13 “Adoption is key. We roll out something for a certain reason, to impact the bottom line, to improve morale, to improve the focus of the employee. And they don't adopt it. That's a key reason why I am focused on change management now, because I've seen from the technology aspect and from the communications aspect, we put a lot of thought and effort into things and they just don't hit. They don't resonate with anyone.”

Links

• LinkedIn: https://www.linkedin.com/in/marquell-hunter-01907758/

Ways to Tune In:

• Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS