In this episode of ScienceOfCX, I was sit down with <a href="https://www.linkedin.com/in/gordon-schleffer-9463245?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BTTWhKYxMToKQ2hN2JzRhrg%3D%3D" target="_blank">Gordon Schleffer</a>, VP of Customer Care at <a href="https://www.magellanhealth.com/" target="_blank">Magellan Health</a> and chat about how healthcare is changing in 2020. We talk about everything from hiring, training, Work From Home, Employee Engagement and Experience to process, knowledge and technology.

Listen in and join the conversation around healthcare's future.

In this episode of ScienceOfCX, I was sit down with Gordon Schleffer, VP of Customer Care at Magellan Health and chat about how healthcare is changing in 2020. We talk about everything from hiring, training, Work From Home, Employee Engagement and Experience to process, knowledge and technology. Listen in and join the conversation around healthcare's future.

In this episode of ScienceOfCX, I was sit down with <a href="https://www.linkedin.com/in/gordon-schleffer-9463245?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BTTWhKYxMToKQ2hN2JzRhrg%3D%3D" rel="noopener noreferrer">Gordon Schleffer</a>, VP of Customer Care at <a href="https://www.magellanhealth.com/" rel="noopener noreferrer">Magellan Health</a> and chat about how healthcare is changing in 2020. We talk about everything from hiring, training, Work From Home, Employee Engagement and Experience to process, knowledge and technology.

Listen in and join the conversation around healthcare's future.

The Changing Landscape in Healthcare Contact Centers with Gordon Schleffer

CX Connoisseur, Steve Pappas, shares his insights on how to turn your customers into loyal brand ambassadors. 

Known for his relentless pursuit of all things 'customer', Steve knows how to help your business and create experiences that customers respond to.

Listen to Steve's insights. Learn to grow and accelerate your business.

Learn more: <a href="www.scienceofcx.com" target="_blank">www.scienceofcx.com</a>

Business

Entrepreneurship

Technology

Education

Self-Improvement

CX Connoisseur, Steve Pappas, shares his insights on how to turn your customers into loyal brand ambassadors. Known for his relentless pursuit of all things 'customer', Steve knows how to help your business and create experiences that customers respond to. Listen to Steve's insights. Learn to grow and accelerate your business. Learn more: www.scienceofcx.com

CX Connoisseur, Steve Pappas, shares his insights on how to turn your customers into loyal brand ambassadors. 

Known for his relentless pursuit of all things 'customer', Steve knows how to help your business and create experiences that customers respond to.

Listen to Steve's insights. Learn to grow and accelerate your business.

Learn more: <a href="www.scienceofcx.com" rel="noopener noreferrer">www.scienceofcx.com</a>

Share The Changing Landscape in Healthcare Contact Centers with Gordon Schleffer

Sign up to save your podcasts

The Changing Landscape in Healthcare Contact Centers with Gordon Schleffer

The Changing Landscape in Healthcare Contact Centers with Gordon Schleffer