The easy access to information is a two-edged sword. On the one hand, a huge amount of information is available through tech-based technologies used for training and delivering services. On the other hand, the complexity and sheer volume of knowledge available today exceeds the ability of most humans to consume. The result is people are merely coping rather than excelling as they increasingly specialize, leading to more mistakes and failures and more difficulty in finding solutions to demanding and complex problems.

The Checklist Manifesto Book Summary: Why You Need A Checklist

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