ou're a pro, you're crushing the event, and then comes that question. You know the one—the request that starts with a compliment and ends with a huge favor nowhere in the contract. Join Kenetia as she recounts the ultimate "scope creep" nightmare: a rooftop event, a happy client, and the sudden, sincere request for her event cleaning crew to... start valet parking cars!

In this episode, learn the gentle yet firm strategies to:

• Set non-negotiable boundaries before an event begins.
• Politely decline wild requests without compromising the client relationship.
• Train your team to deflect pressure and manage client demands with grace.

Tune in to discover how a simple phrase can get your cleaners "off the hook" and why defining your lane is the key to maintaining your sanity (and your insurance policy!)

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