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The Co-Service Model: Why AI Changes the Client Relationship | Ryan Kurt + Patrick McConville
In this episode of the AI Lab Podcast, Ryan Kurt joins Patrick McConville for a conversation on where AI is headed in the workplace — and why service businesses need to rethink how they create value in an AI-native world.
Ryan introduces the idea of the “co-service model”: a future where clients and service providers both have access to powerful AI tools, changing the relationship from “do this for me” to “help me do this better.” From accounting and legal services to consulting, customer support, and internal operations, the episode explores why companies can’t ignore the fact that their customers are already using AI to analyze, question, and extend the work being done for them.
We also dive into:
Why AI is becoming the new operating system for knowledge work
How information asymmetry between experts and customers is collapsing
Why companies should enable employees instead of rushing to replace them
The risk of creating a new AI skills gap based on access, training, and affordability
Why “forward deployed engineers” may not solve the real problem of AI transformation
How leaders can identify and activate the AI-native talent already inside their organizations
About Patrick McConville:
Patrick McConville is an experienced writer and versatile media professional with a background in motion pictures, film production, event production, project management, and stage management. With a Bachelor of Arts focused in Film Production and Theological Studies from Loyola Marymount University, Patrick brings a storyteller’s perspective to conversations about technology, work, and culture.
About Ryan Kurt:
Ryan Kurt is the Founder of AI Lab, a community and advisory platform built to help executives navigate generative AI. After experiencing layoffs firsthand, he built AI Lab to help leaders and teams reskill for the AI era—equipping organizations to grow through AI, not just cut costs.
Resources:
→ Learn more about AI Lab
→ Connect with Ryan on LinkedIn
→ Connect with Patrick on LinkedIn
→ Send listener questions: [email protected]
Chapters:
Coservices Model (00:21)
AI as Utility (03:17)
Asymmetry of Information (07:56)
Supercharged People (11:57)
Benefits of Being AI Native (17:29)
Bigger Game to Play (26:10)
Need for Education and Cohesion (30:09)
The Current Model Won't Work (33:56)
View all episodes
By The AI LabIn this episode of the AI Lab Podcast, Ryan Kurt joins Patrick McConville for a conversation on where AI is headed in the workplace — and why service businesses need to rethink how they create value in an AI-native world.
Ryan introduces the idea of the “co-service model”: a future where clients and service providers both have access to powerful AI tools, changing the relationship from “do this for me” to “help me do this better.” From accounting and legal services to consulting, customer support, and internal operations, the episode explores why companies can’t ignore the fact that their customers are already using AI to analyze, question, and extend the work being done for them.
We also dive into:
Why AI is becoming the new operating system for knowledge work
How information asymmetry between experts and customers is collapsing
Why companies should enable employees instead of rushing to replace them
The risk of creating a new AI skills gap based on access, training, and affordability
Why “forward deployed engineers” may not solve the real problem of AI transformation
How leaders can identify and activate the AI-native talent already inside their organizations
About Patrick McConville:
Patrick McConville is an experienced writer and versatile media professional with a background in motion pictures, film production, event production, project management, and stage management. With a Bachelor of Arts focused in Film Production and Theological Studies from Loyola Marymount University, Patrick brings a storyteller’s perspective to conversations about technology, work, and culture.
About Ryan Kurt:
Ryan Kurt is the Founder of AI Lab, a community and advisory platform built to help executives navigate generative AI. After experiencing layoffs firsthand, he built AI Lab to help leaders and teams reskill for the AI era—equipping organizations to grow through AI, not just cut costs.
Resources:
→ Learn more about AI Lab
→ Connect with Ryan on LinkedIn
→ Connect with Patrick on LinkedIn
→ Send listener questions: [email protected]
Chapters:
Coservices Model (00:21)
AI as Utility (03:17)
Asymmetry of Information (07:56)
Supercharged People (11:57)
Benefits of Being AI Native (17:29)
Bigger Game to Play (26:10)
Need for Education and Cohesion (30:09)
The Current Model Won't Work (33:56)