In this episode of the Coach Yu Show, viewers have the opportunity to learn from the world-renowned customer service expert, Shep Hyken. As the number one customer service speaker in the world and a best-selling author of eight books, including New York Times and Wall Street Journal bestsellers, Hyken shares his wealth of knowledge and practical tips for providing excellent customer service and more. Viewers will gain valuable insights from Hyken's experience and leave with a newfound understanding of the power of exceptional customer service in today's business landscape. Whether you are a seasoned professional or just starting out in the industry, this episode is a must-watch for anyone looking to enhance their customer service skills and take their career to the next level.