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Jennifer Pickert earned her degree in theater and has adapted those skills to help in her role as Manager of Change Leadership - Front Line Operations at Southwest Airlines. While directing plays in college she learned how to have interactions with people that built great relationships. Jennifer shares with host Justin Lake that sometimes the best way to solve issues facing those on the frontline is by simply asking them what you can do to better help them.
Takeaways
Quote of the show:
2:29: “Truly at the end of the day I really believe what moves that needle, are relationships. It's not going to be about the fancy newsletter that you put out with a digital sign that you show, it's really about understanding the culture and the dynamics at a specific location. Be that an airport, an area headquarters, like wherever that environment is and going there and understanding what people are up against, understanding what their days look like, understanding what's most important to them. You can't win hearts and minds without knowing their language.”
Links
Ways to Tune In:
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Jennifer Pickert earned her degree in theater and has adapted those skills to help in her role as Manager of Change Leadership - Front Line Operations at Southwest Airlines. While directing plays in college she learned how to have interactions with people that built great relationships. Jennifer shares with host Justin Lake that sometimes the best way to solve issues facing those on the frontline is by simply asking them what you can do to better help them.
Takeaways
Quote of the show:
2:29: “Truly at the end of the day I really believe what moves that needle, are relationships. It's not going to be about the fancy newsletter that you put out with a digital sign that you show, it's really about understanding the culture and the dynamics at a specific location. Be that an airport, an area headquarters, like wherever that environment is and going there and understanding what people are up against, understanding what their days look like, understanding what's most important to them. You can't win hearts and minds without knowing their language.”
Links
Ways to Tune In: