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The Communication Mistake That's Costing You Clients
Episode 2: The Communication Mistake That's Costing You ClientsEffective Communication for Retaining Youth and Families – Part 2 (1-Hour Ethics CE)
This episode qualifies for 1 Hour of Ethics Continuing Education (Ohio).
- Listen to the entire episode.
- Complete the course evaluation.
- Pass the post-training quiz.
- Submit payment to receive your certificate.
Why do some youth and families return to services while others disengage—even when you know you're providing quality care?
In Episode 2 of the 6-Figure Social Worker Podcast, LaShanna Alfred, LISW-S, continues the Effective Communication for Retaining Youth and Families series by exploring the communication habits that unintentionally damage trust, increase resistance, and contribute to client disengagement.
This 1-hour Ethics CE episode goes beyond theory and provides practical, trauma-informed strategies you can immediately implement in your practice.
In this episode, you'll learn:
- How to recognize the communication mistakes that quietly cost agencies client retention.
- The Four Structural Pillars of trauma-informed communication: Clarity, Empathy, Cultural Responsiveness, and Transparency.
- Practical communication scripts you can begin using with youth and families immediately.
- How to navigate difficult conversations while maintaining ethical boundaries.
- Strategies for de-escalation, restorative conversations, and rebuilding trust after a crisis.
- How ethical communication strengthens therapeutic relationships while reducing conflict and resistance.
- Why mastering trauma-informed communication makes you a more valuable clinician and leader.
CE Evaluation/Quizhttps://uchangeeducate.comWhether you're a social worker, counselor, case manager, therapist, supervisor, or behavioral health professional, this episode will equip you with practical tools to improve client engagement, strengthen therapeutic alliances, and increase long-term retention.
Communication isn't just a clinical skill—it's one of the most powerful interventions we have. When clients feel safe, understood, and respected, they're far more likely to engage, heal, and return.
Hosted by: LaShanna Alfred, LISW-S
Trauma Therapist • Speaker • Educator • Host of the 6-Figure Social Worker Podcast
To receive CE credit:https://uchangeeducate.com
Take The Build Your Team AssessmentBuild Your Team Assessment | LaShanna Alfred
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By lashanna alfred
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Episode 2: The Communication Mistake That's Costing You ClientsEffective Communication for Retaining Youth and Families – Part 2 (1-Hour Ethics CE)
This episode qualifies for 1 Hour of Ethics Continuing Education (Ohio).
- Listen to the entire episode.
- Complete the course evaluation.
- Pass the post-training quiz.
- Submit payment to receive your certificate.
Why do some youth and families return to services while others disengage—even when you know you're providing quality care?
In Episode 2 of the 6-Figure Social Worker Podcast, LaShanna Alfred, LISW-S, continues the Effective Communication for Retaining Youth and Families series by exploring the communication habits that unintentionally damage trust, increase resistance, and contribute to client disengagement.
This 1-hour Ethics CE episode goes beyond theory and provides practical, trauma-informed strategies you can immediately implement in your practice.
In this episode, you'll learn:
- How to recognize the communication mistakes that quietly cost agencies client retention.
- The Four Structural Pillars of trauma-informed communication: Clarity, Empathy, Cultural Responsiveness, and Transparency.
- Practical communication scripts you can begin using with youth and families immediately.
- How to navigate difficult conversations while maintaining ethical boundaries.
- Strategies for de-escalation, restorative conversations, and rebuilding trust after a crisis.
- How ethical communication strengthens therapeutic relationships while reducing conflict and resistance.
- Why mastering trauma-informed communication makes you a more valuable clinician and leader.
CE Evaluation/Quizhttps://uchangeeducate.comWhether you're a social worker, counselor, case manager, therapist, supervisor, or behavioral health professional, this episode will equip you with practical tools to improve client engagement, strengthen therapeutic alliances, and increase long-term retention.
Communication isn't just a clinical skill—it's one of the most powerful interventions we have. When clients feel safe, understood, and respected, they're far more likely to engage, heal, and return.
Hosted by: LaShanna Alfred, LISW-S
Trauma Therapist • Speaker • Educator • Host of the 6-Figure Social Worker Podcast
To receive CE credit:https://uchangeeducate.com
Take The Build Your Team AssessmentBuild Your Team Assessment | LaShanna Alfred