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Is your team actually toxic… or is your workflow just broken?

In this episode of The Business Fix, Chrissy (CEO) and Josh (marketing/ops guy) break down conflict resolution for small and medium-sized businesses in a way that’s practical, a little punchy, and very real-world. Instead of treating conflict like random “drama,” they show you how to see it as data about your systems, your culture, and your leadership habits.

Chrissy walks through her 3 R’s of Conflict Resolution—

• Regulate yourself first so you don’t contaminate the room,
• Relate with respect instead of throwing emotional grenades, and
• Resolve with structure, so conversations end in clear agreements instead of temporary relief.

From there, Josh puts on his operations lens and shows how “personality clashes” are often symptoms of bad SOPs, vague job descriptions, overlap traps, and broken handoffs between departments. You’ll hear how to run an “operational pre-mortem,” spot the toxic high performer who’s costing you more than they’re producing, and set a culture where conflict gets handled at the right level instead of escalating to the owner every time. 

Together, they dive into:

• The difference between venting and solving, and the one question that tells you which one your employee really wants
• How to encourage healthy conflict in brainstorms—challenging ideas, not identities
• Why Slack and email are terrible conflict tools and when to “go to video” instead
• Why team-building events don’t fix conflict (you’re just decorating your dysfunction) and what actually does

They wrap with rapid-fire “Quick Shot” questions:

• Should you ever fire someone just because they don’t get along with the team?
• Does team building actually help with conflict, or is it just pizza on a problem?
• What is the one word you should never use in a conflict meeting—and why it blows up trust instantly?

If you’re a small business owner or business manager who’s tired of

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us!

ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com

If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!