Please visit https://thebookvoice.com/podcasts/1/audiobook/308008 to listen full audiobooks. Title: The Conflict Resolution Phrase Book: 2,000+ Phrases For Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations Author: Cornelia Gamlem, Barbara Mitchell Narrator: Karen Saltus Format: Unabridged Audiobook Length: 4 hours 24 minutes Release date: October 20, 2017 Ratings: Ratings of Book: 4.29 of Total 7 Genres: Career Development Publisher's Summary: The Conflict Resolution Phrase Book is a great resource that everyone should have, to approach any difficult situation with the assurance that the words will come out right! You will learn: Positive things to say when you're initiating or responding to a difficult conversation. How to find and craft language to start a conversation. The right words for you to positively influence the situation.