Congressional offices deal with more than just legislation—they're also a lifeline for constituents navigating government red tape. In this episode, Keith, Laura, and Sean share stories from the front lines of public engagement, from 8,000-time radio callers to emotionally charged casework that drags on for months. It's a behind-the-scenes look at the empathy, endurance, and occasional absurdity required to be a congressional staffer.

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