Navigant looks at how healthcare providers are responding to evolving customer expectations, and the need to increase patient satisfaction, with customer contact centers as the epicenter of a provider’s identity.

The Connected Patient Experience: Implementing A Customer Contact Center

The Society of Defense Financial Management (SDFM) and Guidehouse present “All Things Financial Management,” a podcast series centered on topics of interest to the financial management community in the Department of Defense and federal government. Guidehouse Partner and Host, Tom Rhoads, sits down with guests from DoD and industry, to discuss all things under the auspices of the Comptrollers’ Office and address top-of-mind issues in the financial management community. Disclaimer: This podcast and related materials do not constitute an endorsement of Guidehouse Inc. or any other non-federal entity. The opinions, anecdotes, and any other comments made by the presenter or interviewee do not represent any position of the United States Government, the Department of Defense, other components of the United States Government whether official or unofficial. Any opinions, anecdotes, and any other comments made by the presenter or interviewee are their own and are made in their personal capacity alone.

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The Society of Defense Financial Management (SDFM) and Guidehouse present “All Things Financial Management,” a podcast series centered on topics of interest to the financial management community in the Department of Defense and federal government.Guidehouse Partner and Host, Tom Rhoads, sits down with guests from DoD and industry, to discuss all things under the auspices of the Comptrollers’ Office and address top-of-mind issues in the financial management community.Disclaimer: This podcast and related materials do not constitute an endorsement of Guidehouse Inc. or any other non-federal entity. The opinions, anecdotes, and any other comments made by the presenter or interviewee do not represent any position of the United States Government, the Department of Defense, other components of the United States Government whether official or unofficial. Any opinions, anecdotes, and any other comments made by the presenter or interviewee are their own and are made in their personal capacity alone.

The Society of Defense Financial Management (SDFM) and Guidehouse present “All Things Financial Management,” a podcast series centered on topics of interest to the financial management community in the Department of Defense and federal government. Guidehouse Partner and Host, Tom Rhoads, sits down with guests from DoD and industry, to discuss all things under the auspices of the Comptrollers’ Office and address top-of-mind issues in the financial management community. Disclaimer: This podcast and related materials do not constitute an endorsement of Guidehouse Inc. or any other non-federal entity. The opinions, anecdotes, and any other comments made by the presenter or interviewee do not represent any position of the United States Government, the Department of Defense, other components of the United States Government whether official or unofficial. Any opinions, anecdotes, and any other comments made by the presenter or interviewee are their own and are made in their personal capacity alone.

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The Connected Patient Experience: Implementing A Customer Contact Center

The Connected Patient Experience: Implementing A Customer Contact Center