Hosts Chad Garrett, Katy Ptaszynski, and Justin Burnett are joined by Nordic Senior Consultant Kevin Flannagin. Their discussion centers on the challenges of adapting to changing requirements, scope creep, and the strategies they use to address these issues effectively. By incorporating agile methodologies, Kevin illustrates how iterative testing and user feedback can lead to better project outcomes and reduce the risk of rework. His experiences, such as transitioning a reporting system to Microsoft Power BI for an antimicrobial stewardship program, demonstrate how innovative solutions can streamline processes and enhance service delivery.

Show Notes:

[00:00] Intros

[01:21] Kevin’s background

[03:47] Service delivery strategies

[11:20] Common challenges around service delivery

[15:25] Implementing net new technologies like Microsoft Power BI

[22:10] Building and maintain trust with clients

[24:20] Implementing the antimicrobial stewardship project

[26:43] Remaining agile while building trust with clients

[28:35] Preparing for artificial intelligence incorporation into workflows

[30:14] Outros

For more information, including a full transcript, click here.