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This episode features an interview with two distinguished executives from Gainsight, the leader in Customer Success software. Robin Merritt is the SVP and Chief of Staff & Community, and previously served as Global Head of Internal Communications at Box. Karl Mosgofian is the Chief Information Officer. He comes to Gainsight after previously serving as CIO of Harmonic, the publicly-traded leader in virtualized cable access and live video streaming.
On this episode, Robin and Karl dive into best practices for how IT and Comms can work together. They also share why the roles of CIO and Chief of Staff will converge even more in the future, and what they wish they knew earlier in their careers.
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Episode Timestamps:
*(2:12) - How Robin got interested in comms
*(3:59) - How Karl got interested in IT
*(5:23) - Robin’s current role at Gainsight
*(6:39) - Karl’s current role at Gainsight
*(7:50) - Segment: Storytime
*(16:20) - Segment: Getting Tactical
*(22:28) - The evolution of IT & Comms and what the future looks like
*(30:38) - Segment: Asking For a Friend
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Links
Connect with Robin on LinkedIn
Follow Robin on Twitter
Connect with Karl on LinkedIn
Follow Karl on Twitter
Amanda’s LinkedIn
www.simpplr.com/podcast
5
2121 ratings
This episode features an interview with two distinguished executives from Gainsight, the leader in Customer Success software. Robin Merritt is the SVP and Chief of Staff & Community, and previously served as Global Head of Internal Communications at Box. Karl Mosgofian is the Chief Information Officer. He comes to Gainsight after previously serving as CIO of Harmonic, the publicly-traded leader in virtualized cable access and live video streaming.
On this episode, Robin and Karl dive into best practices for how IT and Comms can work together. They also share why the roles of CIO and Chief of Staff will converge even more in the future, and what they wish they knew earlier in their careers.
----------------
Episode Timestamps:
*(2:12) - How Robin got interested in comms
*(3:59) - How Karl got interested in IT
*(5:23) - Robin’s current role at Gainsight
*(6:39) - Karl’s current role at Gainsight
*(7:50) - Segment: Storytime
*(16:20) - Segment: Getting Tactical
*(22:28) - The evolution of IT & Comms and what the future looks like
*(30:38) - Segment: Asking For a Friend
----------------
Links
Connect with Robin on LinkedIn
Follow Robin on Twitter
Connect with Karl on LinkedIn
Follow Karl on Twitter
Amanda’s LinkedIn
www.simpplr.com/podcast
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