November 30, 2021

The COO Roundtable Episode 36

39 minutes

EP 36 – Karl Heckenberg of Emigrant Partners

https://coosociety.com/wp-content/uploads/2021/12/EP-36-2-Final.mp3

For our special three-year anniversary episode, we put a twist to our regular format and Matt was joined by Karl Heckenberg, CEO and President of Emigrant Partners for a compelling conversation on the RIA industry. Known for their strategic partnership with RIAs, Emigrant Partners is currently invested in 19 firms and has close to $90B in cumulative assets. Matt and Karl talk about industry trends including the investment outlook for RIAs, the role of the COO moving forward, RIAs now being run as true business, and much more, including:

The history behind Emigrant Partners

After a bit of teasing by Matt, Karl shares an in-depth version of his professional background

Karl shares the signs he looks for to determine if an RIA needs operations help

What role the COO plays in an RIA’s M&A pitch to other firms

The “gating issue” Karl sees when it comes to onboarding clients of different generations and how operations can enhance that client experience

You can read the full transcript here.

Click here to read our article “Why Professional Management Fails for RIAs”.

You can listen and subscribe on Google Podcasts, Apple Podcasts, or Spotify.

The post The COO Roundtable
Episode 36 appeared first on COO Society.

...more