Host Dave is joined by Brian Curtis (CIO), Irene McCarty (Sr. Director of Technology Innovation), Susan Geiger (Sr. Business Planning Analyst), and Megan Bickford (AI Operations Specialist) to discuss Southern New Hampshire University's Microsoft Copilot rollout to 5,000 staff members.

Key Topics

• Framing the rollout as an AI literacy opportunity, not a problem to solve
• A people-centric, change management approach to driving adoption
• Why meaningful adoption takes 8–12 weeks — and how to set expectations accordingly
• Early wins: meeting transcription, document summaries, and SharePoint/OneDrive search
• The Cody role — volunteer AI champions who support peers and bridge the rollout team
• How success metrics evolved from raw usage to excitement, peer sharing, and proactive use

Top Takeaways

• AI literacy takes time — give people room to experiment and fail
• Don't over-prescribe; let people discover what works for their role
• Peer-to-peer influence is one of the strongest drivers of adoption
• Stay curious, challenge the tool beyond the basics, and ask: What am I missing by not using AI here?