We know the Key to Customer Service is having a customer walk away knowing they were the important to you and having all their needs are met and attended to.  But what are the Cornerstone Skills you need to Communicate to ensure your customer feels that way? On todays episode I discuss some of the key skills you need to communicate during your client interactions.  These skills apply for every customer, especially those that may be agitated and/or difficult to satisfy.  If you are able to implement these first 4 skills reviewed, you will definitely be closer to having satisfied customers who will not only return, but will happily sing your praises to others. Remember,  Repeat Customers, along with Customer Referrals, are the keys to business success.