This week I’m joined by Mitch Davis, who is the Chief Information Officer at Dartmouth College.

In this episode, Mitch talks about how IT really manages chaos and how it ultimately turns CHAOS into Order. He goes further by discussing the ‘cost of awesome’ and how he moved clients from a change-negative to change-positive culture. As part of this shift, Mitch outlines why he focuses on the client you want, not the client you have and how great experiences play a role. Lastly, we cover a big topic aro