You talked to a few customers. They nodded along. Said they'd use it. You walked away validated. What you actually got was a polite confirmation of what you already believed.

In this episode, Todd Gagne sits down with AG Lambert, a thirty-year product veteran from Autodesk, Concur, and Navex, who recently walked away from the CPO title to build alone. They talk about the difference between a conversation and a structured interview, and why one reinforces your bias while the other tests it. AG shares how he grew Concur's invoice product from six million to over a hundred million in ARR, starting with the unglamorous work of asking customers what was broken. They get into what AI actually changes in product work, what it doesn't, and the quieter cost of building solo, the loss of people who push back on your ideas before they become bad ones.

A grounded conversation about doing the work most founders skip.

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