Enterprise service management, or ESM, is the concept of applying IT service management to other areas of the business, with the common goal to improve efficiency, performance and results.

With employee experience becoming increasingly important in the midst of the great resignation, could ESM be the key to protecting your company?

On this episode of the EM360 Podcast, Editor Matt Harris speaks to Martin Schirmer, President of Enterprise Service Management at IFS, about:

1. Why EX is becoming a top priority
2. The cost of bad EX and how to stop this
3. Implementing ESM within organisations