Join me, your Chief Strategy Architect, Nadina, as I conclude the Essential Tool Kit series with a caffeinated glimpse into the future of CRM. Together, we'll discover the emerging trends shaping CRM, from AI-powered personalization to conversational AI. I'll share insights on how businesses can prepare for a future where CRM is the central nervous system, data privacy reigns supreme, and innovation thrives. Plus, get a sneak peek at the next episode where I'll be exploring the crucial intersection of CRM and IT strategy.