Couple Alex and Oli fell in love with a 600 year old (and famously wonky) house in Lavenham, Suffolk. They bought it, they live in it... and they've transformed this former tea-room into a commercially-successful and ground-breaking heritage venue harnessing the power of story-telling and immersive experiences.

In this episode, host Tom Dawson speaks to Alex and Oli about their story, the lessons they have learned and the unique strategies they use to leave visitors delighted and revenues healthy and growing.

Alex and Oli will be guest speakers at the upcoming Cultural Enterprises Conference at ICC Birmingham 9-11 February 2026. Find out more and book your tickets here.

To find out more about The Crooked House visit crookedhouselavenham.com

The Arts & Culture Podcast seeks out and shares best practice and innovation from museums, galleries, heritage sites and beyond, all across the UK.

Host Tom Dawson is COO for the Association for Cultural Enterprises.

https://culturalenterprises.org.uk/