In this engaging episode of the TOSC3 Podcast, host Neil sits down with Greg Hanna, founder of TOSC3, to explore the top three reasons companies replace their Managed Service Providers (MSP) or Managed Security Service Providers (MSSP). The conversation zeroes in on the primary culprit: poor performance. Greg shares the importance of immediate response and reliable service, drawing on experiences from his company's inception in 1987 when car phones were cutting-edge technology. The episode highlights the significance of swift and effective communication, especially in today’s high-stress, immediate-response world. Greg offers invaluable insights into evaluating service providers from the first contact and maintaining high performance through 24/7 availability and consistent, closed-loop communication. Tune in to learn how to ensure your MSP or MSSP is meeting your needs and what steps to take if they fall short.