In this episode, Toby and Chris discuss the importance of psychological safety in the workplace and how its presence or absence affects the ability to implement effective process changes. They share personal experiences and examples of how job security and supportive environments can lead to innovation and improvement, while fear and lack of alignment can stifle growth. They also touch on the challenges of aligning entire organizations and the consequences of running businesses solely by metrics. The conversation emphasizes the need for strategic thinking, deep work, and aligning individual efforts with organizational goals.

00:00 Introduction and Milestone Celebration

00:20 Today's Topic: Process Debt and Psychological Safety

01:11 Personal Experiences and Examples

03:46 Challenges in Modern Workplaces

05:43 Leadership and Strategic Alignment

08:34 The Importance of Psychological Safety

16:25 Concluding Thoughts and Farewell