In this episode of The BOLT Podcast, Dave Loomis, founder of Loomis Marketing and author of Customer Outsight, shares powerful lessons from conducting over 10,000 customer interviews. Drawing from decades of experience with Fortune 500 companies, Dave explores how curiosity, empathy, and active listening can transform leadership and organizational growth. Together, we unpack what it truly means to lead with outsight—seeing beyond yourself to better understand, connect, and inspire those you serve.

What we discuss in this episode:

• Nonlinear career paths shaping service mindset
• Value of executive coaching and accountability
• Servant leadership as a growth advantage
• Customer Outsight and the four Fs framework
• How to plan and run open interviews
• Finding gemstones and using AI for analysis
• Turning insights into clear messaging and offers
• Leadership lessons on integrity and initiative

https://www.toddbertsch.com/podcast/the-curious-leader-with-dave-loomis

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