<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/2021673/open_sms">Send us a text</a>Building a good customer buying experience is simple, but it's not easy...why? Because humans are involved. The employees are humans. The customers are humans, and sometimes, humans don't see eye to eye. Automated phone systems, offshore out-sourcing, Amazon, CarMax, Carvana and other realities have changed the expectations of most retail customers.  In this episode, I attempt to help business owners improve their customer's experience at their business. Email Lennie at lennielawson2020@gmail.com

Send us a text Building a good customer buying experience is simple, but it's not easy...why? Because humans are involved. The employees are humans. The customers are humans, and sometimes, humans don't see eye to eye. Automated phone systems, offshore out-sourcing, Amazon, CarMax, Carvana and other realities have changed the expectations of most retail customers. In this episode, I attempt to help business owners improve their customer's experience at their business. Email Lennie at lennielawson2020@gmail.com

<a href="https://www.buzzsprout.com/twilio/text_messages/2021673/open_sms" rel="noopener noreferrer">Send us a text</a>Building a good customer buying experience is simple, but it's not easy...why? Because humans are involved. The employees are humans. The customers are humans, and sometimes, humans don't see eye to eye. Automated phone systems, offshore out-sourcing, Amazon, CarMax, Carvana and other realities have changed the expectations of most retail customers.&nbsp; In this episode, I attempt to help business owners improve their customer's experience at their business.&nbsp;Email Lennie at lennielawson2020@gmail.com

The customer experience doesn't have to SUCK...if we build it right, they will come

Lennie Lawson is a 46-year veteran of the auto industry, a current new car dealer, motivational speaker, and financial coach. He’s a straight shooter who tells it like it is—no fluff, no sales pitch. If you’re buying, trading, servicing, repairing, or just trying to avoid an expensive mistake, My Car Guru gives you the insider knowledge most dealers would rather you didn’t have. Lennie pulls back the curtain on the car business and gives you practical advice to improve your Car-Life—and maybe your Financial-Life too. Whether you’re curious about industry trends, need help navigating repairs, or just want a dose of good old-fashioned common sense, this is the podcast that cuts through the noise. No gimmicks—just real talk from someone who’s been in the trenches for over four decades.

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Lennie Lawson is a 46-year veteran of the auto industry, a current new car dealer, motivational speaker, and financial coach. He’s a straight shooter who tells it like it is—no fluff, no sales pitch. If you’re buying, trading, servicing, repairing, or just trying to avoid an expensive mistake, My Car Guru gives you the insider knowledge most dealers would rather you didn’t have. Lennie pulls back the curtain on the car business and gives you practical advice to improve your Car-Life—and maybe your Financial-Life too. Whether you’re curious about industry trends, need help navigating repairs, or just want a dose of good old-fashioned common sense, this is the podcast that cuts through the noise. No gimmicks—just real talk from someone who’s been in the trenches for over four decades.

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The customer experience doesn't have to SUCK...if we build it right, they will come

The customer experience doesn't have to SUCK...if we build it right, they will come

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