<p>The most successful brands break every customer service rule in the book. Discover "The Experience Paradox" - why less choice creates more satisfaction, how friction can increase value, and why brands like Tesla and Hermès deliberately make things harder for customers.</p>

The most successful brands break every customer service rule in the book. Discover "The Experience Paradox" - why less choice creates more satisfaction, how friction can increase value, and why brands like Tesla and Hermès deliberately make things harder for customers.

The Customer Experience Paradox: Unconventional Brand Loyalty Strategies

Welcome to Business Built Right, where strategy meets execution and leadership drives results. Join us as we dive deep into the foundations that separate thriving companies from those that merely survive.

In each episode, we explore the critical pillars of successful business: crafting winning strategies that actually work, building brands that resonate and endure, fostering organizational cultures that attract top talent, and developing leadership skills that inspire teams to achieve extraordinary results.

Ready to build something that lasts? Let's get started.

Business

Welcome to Business Built Right, where strategy meets execution and leadership drives results. Join us as we dive deep into the foundations that separate thriving companies from those that merely survive. In each episode, we explore the critical pillars of successful business: crafting winning strategies that actually work, building brands that resonate and endure, fostering organizational cultures that attract top talent, and developing leadership skills that inspire teams to achieve extraordinary results. Ready to build something that lasts? Let's get started.

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The Customer Experience Paradox: Unconventional Brand Loyalty Strategies

The Customer Experience Paradox: Unconventional Brand Loyalty Strategies