If your policy says “no” then you have to say “no”. Don’t let your customers manipulate you because they are nice, friendly, pretty, sexy, handsome, or whatever… If they see they can get you to change your systems and processes for them once, they will ask you again and again to bend over and fold yourself into a pretzel to accommodate their needs. The worst part is, it rarely will it equal you getting more business from them. And all it will do is frustrate you and take your focus off of what it should be on… Which is profit. It would be better for you to “fire” customers that don’t want to do business YOUR way. There should be no other way. The customer is NOT always right… That is unless they do things YOUR way… It’s your business after all… right??