Good morning, good afternoon, and good evening to all you customer success professionals.

We are back with another episode of the CS Hotline, where we're answering your burning questions about the customer success profession, hosted by the effervescent Kristi Faltorusso and the one-of-one personality, Stino Smet.

Give them your best shot, and they'll give it to you straight while having a good time along the way. Now, here's the show!