In this episode, we’re diving into the critical role Customer Success plays in a Product-Led Growth (PLG) motion and how to rethink your CS team’s focus and metrics in a self-serve world.

You’ll learn:
 ✔ What makes PLG fundamentally different from traditional sales-led models
 ✔ How CS can drive value throughout the entire user journey—from sign-up to expansion
 ✔ How to adapt your engagement model and scale success in a product-led environment
 ✔ Key metrics that matter in PLG and how to measure CS impact

Whether you're supporting freemium users, converting trials, or scaling high-touch guidance for power users, this episode will give you clarity on how CS can move the needle in a PLG-driven company.

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

• Join the Conversation: Customer Success Leaders Hub on LinkedIn
• Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here.
• Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn.
• Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline.
• Visit Our Website: Explore more resources and insights. CS RevSpeak

Until next time, keep driving success and speaking the language of revenue!