Engati is the world’s leading multilingual Digital CX platform.It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.

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Santhakumaran Atmalingam is a Global Customer Experience Specialist at CX EXPERT ASIA.  He talks about the customer experience alignment three-legged tool and shares ways to create a great CX strategy.

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